Shipping Info

We ship all around the world directly from our workshop in Pesaro, Italy.

Shipping Expenses

  • Free shipping throughout Europe (EEC), UK and Switzerland.
  • For other foreign countries there will be a 70 € surcharge due to shipping rates.

Delivery

If you purchase today estimated shipping arrival from 6 to 8 weeks

    Shipment Track

    Raffaello Light assures maximum customer satisfaction shipping all its products using DHL – On Demand Delivery (ODD).

    Once your shipment has been handed over to DHL Express, you will immediately receive an SMS and/or e-mail message and be informed about the anticipated delivery date. The message contains a link to the ODD system, which can be easily accessed from any smartphone, tablet or PC.

    • You can decide for yourselves how, where and when the delivery will take place.
    • On the day of delivery, you receive another SMS and/or e-mail message so that you know precisely when you can expect our products. Unless informed otherwise, we will simply deliver to the original address.
    • SMS and e-mail messages mean that DHL Express ensures that our customers are always aware when our products will be delivered.

    Return Policy

    We can accept returns only under specific circumstances. We pride ourselves with the quality of our products and we hope all our customers be happy and satisfied. In case of reasonable causes we are willing to issue a reimbursement if you return the article at your expenses within 30 days.
    Do not hesitate to contact us whatever the problem with the article may be.